FAQs

How do I place an order?

Simply browse through our curated collections, select the items you love, add them to your cart, and proceed to checkout. Follow the on-screen instructions, and your order will be on its way to you in no time!

 

What payment methods do you accept?

We accept all major credit and debit cards and other popular online payment methods. Rest assured, all transactions are secured with industry-standard encryption.

 

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number and link. Use this link to monitor your order's progress to your doorstep.

 

Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of placing them. After this timeframe, the order might already be processed or shipped. Please contact our customer service for any urgent modifications.

 

Do you offer international shipping?

Yes, we ship globally! However, shipping rates and delivery times vary based on your location.

 

What is your return policy?

Customers can return items within 14 days of delivery. Please ensure the products are in their original, unused condition with all packaging intact. Some exceptions apply; refer to our Return & Refund Policy for details.

 

I received a damaged/incorrect item. What should I do?

We apologize for any inconvenience. Please contact our customer service within 7 days of receiving the product, and we'll assist you in resolving the issue promptly.

 

How often do you add new items to the shop?

We continually update our collections to bring you the latest in interior design. Sign up for our newsletter to stay updated on new arrivals!

 

Do you offer any discounts or promotions?

Yes, we frequently run promotions and special offers. Subscribe to our newsletter and follow us on social media to be the first to know!

 

I have a specific question not listed here. How can I get in touch?

We're here to help! You can reach our customer service team at support@homedekk.com, or check out our Contact Us page for additional contact methods.

 

Are the colors I see on the website accurate representations of the actual products?

While we strive to display colors as accurately as possible, variations can occur due to differences in monitor displays and settings. If color accuracy is crucial, please contact our customer service for further assistance.

 

Are my personal and payment details secure?

Absolutely. We use industry-leading encryption and security measures to ensure your information remains private and protected at all times.

 

How do I apply a promotional code to my order?

At checkout, you'll find an option to enter your promo code. Apply it, and the respective discount will be subtracted from your total.

 

Do you collaborate with interior designers or offer trade discounts?

Yes, we love partnering with professionals in the interior design industry. If you're interested in collaborating or learning about our trade program, please reach out to our team at support@homedekk.com.