Return & Refund Policy
Return & Refund Policy
1. Return Policy
- Duration: Customers can return their purchases by following steps bellow. Goods have to be returned within 14 days from the delivery date. Customer must cover return costs.
- Condition: Items must be in their original, unused condition and include all original packaging, tags, and accompanying accessories.
- Exceptions: Customized or personalized items cannot be returned unless they arrived damaged or defective.
2. Refunds
- Once we receive and inspect the returned item(s), and if the return complies with our policy, a refund will be processed to the original method of payment.
- Refunds are typically processed within 5-7 business days of receiving the item.
- If the product is returned because it's defective or not as described, we will cover the return shipping costs.
3. Exchanges
- If you wish to exchange an item, please return the original item and place a new order for the desired product.
- If the item was defective or damaged during shipment, we will send a replacement at no additional cost.
4. Return Process
- Please contact our customer service at
support@homedekk.com to initiate a return. Provide your order number, item details, and the reason for the return.
- Once approved, we will provide you with return instructions and a return shipping label (if applicable).
5. Damaged or Incorrect Items
- If you received a damaged or incorrect item, contact us within 7 days of receiving the product. We will work swiftly to address the issue.
6. Non-Refundable Items
- All discounted, sale, or clearance items are final sale and cannot be returned or refunded.
- Customized or personalized items are non-refundable unless they arrived damaged or defective.
7. Cancellations
- Orders can be canceled within 12 hours of placing the order. After this period, the order may already be processed, and cancellations may not be possible.
Contact Information
For any questions or concerns related to returns and refunds, please contact us at:
Email: support@homedekk.com