Return & Refund Policy

Return & Refund Policy

 

1. Return Policy

  • Duration: Customers can return their purchases by following steps bellow. Goods have to be returned within 14 days from the delivery date. Customer must cover return costs.
  • Condition: Items must be in their original, unused condition and include all original packaging, tags, and accompanying accessories.
  • Exceptions: Customized or personalized items cannot be returned unless they arrived damaged or defective.

2. Refunds

  • Once we receive and inspect the returned item(s), and if the return complies with our policy, a refund will be processed to the original method of payment.
  • Refunds are typically processed within 5-7 business days of receiving the item.
  • If the product is returned because it's defective or not as described, we will cover the return shipping costs.
  • If delivery fails due to the receiver’s fault and the item is sent back to the sender, a restocking fee of 30% of the item price will be applied. This fee will be deducted from the total amount paid for the item.
  • As part of our updated policy, we require a clear, unedited unboxing video to be submitted when requesting a return or refund. This video helps us confirm that the product arrived in the condition reported and ensures a fair process for both parties.
  • What should the video include?
    1. A full view of the sealed package before opening.
    2. The entire unboxing process, showing how the product is removed from the packaging.
    3. Clear footage of any damages or issues with the product, if applicable.
    4. How to Submit Your Video:Once you have recorded your unboxing video, please email it to support@homedekk.com along with your order number and a brief explanation of the issue.
    5. Next Steps: After reviewing the unboxing video and your claim, our customer support team will contact you within 2 business days to proceed with either a replacement, store credit, or a refund, depending on the issue.

 

3. Exchanges

  • If you wish to exchange an item, please return the original item and place a new order for the desired product.
  • If the item was defective or damaged during shipment, we will send a replacement at no additional cost.

4. Return Process

  • Please contact our customer service at

    support@homedekk.com to initiate a return. Provide your order number, item details, and the reason for the return.

  • Once approved, we will provide you with return instructions and a return shipping label (if applicable).

5. Damaged or Incorrect Items

  • If you received a damaged or incorrect item, contact us within 7 days of receiving the product. We will work swiftly to address the issue.

6. Non-Refundable Items

  • All discounted, sale, or clearance items are final sale and cannot be returned or refunded.
  • Customized or personalized items are non-refundable unless they arrived damaged or defective.

7. Cancellations

  • Orders can be canceled within 12 hours of placing the order. After this period, the order may already be processed, and cancellations may not be possible.

8. Order Notes

  • Order notes provided when placing an order on our store platform are for reference purposes only and do not constitute a formal request or agreement. Any important changes or special instructions related to your order must be communicated directly to us via email at support@homedekk.com. Such changes must be acknowledged and approved by our team with a confirmation email to ensure they are implemented.

 

 

Contact Information

For any questions or concerns related to returns and refunds, please contact us at:

Email: support@homedekk.com